Reference policies

Our reference services are primarily for University of Arizona students, faculty, and staff. The public is welcome to use these services for questions dealing specifically with information about the University of Arizona, or the library and its collections. Local public libraries are the best resource for the public's general research questions. If you are in Pima County, call (520)791-4010 to connect with Pima County Public Library’s Infoline.

What kind of help is available?

Email, chat, and phone reference services are designed to handle questions typically asked at our Ask Us desk, such as questions about finding information on a particular topic, if we have a particular resource, or help with citing and citations.

Chat and phone services depend heavily on online resources; we are unable to consult print materials in the library’s collections.

We may refer in-depth questions to a subject specialist, who will respond within 2 business day, typically the next day.

Help we cannot provide

Our reference service can assist with most requests, but a few things we are unable to help with are:

  • Verification of incomplete citations that require searching through paper copies of books or journals.

  • Requests for legal, medical, financial or tax advice.

  • Requests for genealogy or family history research.