Bob Liu
User Experience Strategist
I manage and support the library's User Experience (UX) team, which shapes the library's digital experience through user experience design, user research, and web strategy. I strive to create experiences that look familiar and feel trustworthy, then pave the way for implementation. I believe design is a collaborative process, so I work with colleagues from almost every library department and the Web Strategy Group (WSG) to identify opportunities for improvement.
Research Interests
User Experience (UX) design and research, design systems, content strategy